28 December 2009

New Year's Holiday Schedule

We hope you're having a great holiday season.

Just in case you need us, we'll be closing early on New Year's eve (some time in the afternoon based on work) and will open again on Saturday the 2nd at 8:00am.

Thank you for your loyalty and referrals last year and here's to a wonderful New Year!

25 November 2009

Happy Thanksgiving - Extended Holiday Hours

Believe it or not, we'll be open at 7:30a Friday and 8:00a Saturday after Thanksgiving. Since many of the universities shortened their Thanksgiving holiday and many of our customers have college cars in desperate need of maintenance and repair, we decided to stay open this year.

We'll be running a smaller crew and may leave a bit early if it's slow, so drop off your cars as soon as possible.

Don't forget we have a night drop for your convenience.

Happy Thanksgiving and Go Cowboys! (Both Dallas & Coppell!!!)

22 October 2009

Woman to Woman - That "Sick Car" Smell

You wash, vacuum, scrub, and spray, but can't get rid of that nasty smell. Most smells are a sign of mold, mildew, and bacteria growing in your ventilation system. Air fresheners simply cover up the smell, meaning you're still breathing in those unhealthy microbes that can make you sick.

Numerous studies have shown air quality in cars to be much worse than our homes and offices. In fact, if you suffer from any of the following, it may be your car that's making you sick:

breathing difficulties, fatigue, frequent headaches, infections, hypersensitivities, allergic reactions, cold symptoms, sinus congestion, pneumonitis, and other long-term ailments.

So what do you do? You can pay someone to remove the dash and clean both the heater and evaporator cores, costing between $500-$1,200 depending on the vehicle. Or, you can simply replace the cabin air filter, and use a disinfectant spray to kill the microbes living in the ventilation system.

The best disinfectant spray we've found is MiST™ In-Car Air Quality™. MiST™ utilizes atomized micro-droplets (1/10 the size of aerosol droplets) of a specially formulated solution. These droplets are drawn into an automobile's vents, penetrating and traveling to where the micro-organisms are living.

MiST™ treats the entire ventilation system, including the evaporator, heater core, air ducts and passenger compartment surfaces.

To learn more, visit www.misthealthyair.org, or better yet, come by and try it out. The MiST™ service only takes about a half hour and costs just $69.95. You'll smell the difference!

13 August 2009

State Inspections

While we don't do State Inspections here at Coppell Tire & Auto, we can get them inspected by a nearby service. Generally we do this when our customers believe their vehicles won't pass, after they failed, or as a service while they getting other work done. If a State Inspection is all you need, it is much faster to go directly to the inspection service.

If your "check engine" warning light is on, you will need to get the cause repaired before the vehicle can pass inspection. Once fixed, the vehicle's computer has to "learn" that the repair was made by going through a series of drive cycles. The type of driving varies by repair, manufacturer, and sometimes vehicle. While manufacturers/dealers may tell you it is easy to complete their "drive cycle", it can be quite difficult on our streets and highways. For example, you may need to drive the vehicle at 45mph for 10 miles. This means you need an open highway without traffic that may slow you down or run you over. As such, it often takes longer to get vehicles through drive cycles (get them "pass-ready") than it does to repair the initial problem.

Typically, the last and first week of each month fills up with inspection related repairs requiring a lot of drive time. As resources are limited, it can take longer than expected to resolve inspection issues during this time.

03 June 2009

Don't be disappointed - Setting Expectations

The other day we disappointed a customer. In fact, she was pretty upset. The short of it was, we simply didn't meet her expectations.

We're not going to please everyone all of the time, but we try...sometimes to a fault. In this case, what seemed simple to the customer was actually a combination of several exceptions. Our mistake was saying yes and not warning her of the risks.

Over the next couple posts, we'll discuss a variety of issues that tend to delay repairs, such as state inspections, parts, and communications. Any time without a vehicle can be disruptive. The good news is that we are all motivated to get your car or truck repaired as soon as possible. Working together can minimize the pain.