03 June 2009

Don't be disappointed - Setting Expectations

The other day we disappointed a customer. In fact, she was pretty upset. The short of it was, we simply didn't meet her expectations.

We're not going to please everyone all of the time, but we try...sometimes to a fault. In this case, what seemed simple to the customer was actually a combination of several exceptions. Our mistake was saying yes and not warning her of the risks.

Over the next couple posts, we'll discuss a variety of issues that tend to delay repairs, such as state inspections, parts, and communications. Any time without a vehicle can be disruptive. The good news is that we are all motivated to get your car or truck repaired as soon as possible. Working together can minimize the pain.